Whether you’re planning a big event or just getting started with meal prep, we know you have questions. Here are honest answers to the things people wonder about most before booking with us.
💰 Pricing & What’s Included
What exactly is included in the price — and will there be surprise charges?
Our packages are all-inclusive of food, prep, and on-site cooking where applicable. If your event requires rentals (tables, linens, AV, etc.), those are coordinated through our trusted vendor network and quoted separately — upfront, before you commit. No surprises on your final invoice.
📋 Booking & Flexibility
What happens if my guest count changes after I book?
Life happens — we get it. Final guest counts can be adjusted up to 1 week before your event. We build menus to scale, and any pricing changes are communicated clearly before your event date. Just reach out as soon as you know.
How far in advance do I need to book?
For events over 50 guests, we recommend booking 4–6 weeks in advance. Peak seasons (spring, summer, and holidays) fill up fast. A deposit holds your date — the sooner you reach out, the better!
🍽️ Food Quality & Tastings
Can I trust the food quality if I haven’t tasted it first?
absolutely. For larger events like weddings and galas, tastings are available so you can experience the menu before committing. For meal prep, you can start with a single week — no commitment needed. Our 80% repeat customer rate speaks for itself.
🥗 Dietary Needs & Allergies
How do I know my dietary restrictions won’t be an afterthought?
They won’t be — we promise. Every menu is built from scratch around your preferences. Whether you need gluten-free, dairy-free, vegan, halal, kosher, or allergy-safe options, those needs are designed from the start, not tacked on. We hold a Food Handler Certification and take cross-contamination seriously.
🔥 On-Site Cooking
What does “on-site cooking” actually look like at my event?
It’s one of our most popular features — and guests love it! We bring professional-grade equipment including a 72-inch flat grill, Cantina Cart, and mobile double fryer. It’s a live, interactive cooking experience, not a disruption. We’ll discuss your venue layout during planning to make sure everything fits perfectly.
📦 Meal Prep Service
Am I locked into a subscription for meal prep?
Not at all. There are no subscriptions, no lock-ins, and no cancellation fees. Orders are placed weekly by Friday for Sunday or Monday delivery. Skip a week, pause anytime — you only pay for what you order.
📞 Customer Support
What if something is wrong with my order — who do I contact?
You’ll always reach a real person. Owners and the team are directly available at (909) 908-8550 if busy our AI Receptionist will take notes so we can provide fast answers without repeating yourself or info@rivaseventco.com. Issues are handled personally and quickly — this is never a faceless delivery service.
🎉 Full Event Planning
Do you only handle the food, or can you help with the whole event?
We can do it all. Rivas Event Company coordinates full event planning — including florals, AV, rentals, and photography — through our trusted vendor network. One call, one point of contact. Ask us about our event planning add-on when you inquire.
🏆 Why Choose Rivas?
Why should I choose Rivas over a bigger catering company?
Big catering companies give you a package. We give you a menu built around you — your guests, your dietary needs, your vision. You get direct access to the owner, live on-site cooking, and a team that treats your event like their own. 80% of our clients come back. That says everything.
Ready to get started? Visit us at rivaseventco.com or reach out at info@rivaseventco.com | (909) 908-8550
